Contact Us

This page tells you how to reach the editorial team behind Online Casinos in UAE, what we can realistically help with, and — just as important — which enquiries need to go to the casino, a regulator or a support service rather than to us. Most messages we receive fall into one of a handful of categories, so the sections below should save you a round trip.

Email: [email protected] — we read everything and aim to reply within two working days. We are a publisher, not an operator: we do not hold accounts, balances, bonuses or withdrawals for any casino named on this site, and we cannot release a payment or overturn a decision on your behalf.

Age and legal statement before you write

Gambling content on this site is for adults only. The gaming product licensed in the UAE by the General Commercial Gaming Regulatory Authority (GCGRA) is restricted to players aged 21 and over and is geolocation-restricted to people inside the country. Offshore sites set their own minimum age — usually stated in their terms — so check the figure on the site itself rather than assuming 18.

To be plain about the position, because it shapes what we can help with: the GCGRA, established in September 2023, licenses the national lottery operated by The Game LLC, the land-based commercial gaming licence at Wynn Al Marjan Island in Ras Al Khaimah (scheduled to open in September 2027), and a small number of licence categories including an Internet Gaming licence and a Sports Wagering licence — with a single online operator authorised to date, alongside a GCGRA-licensed Abu Dhabi live dealer studio. Every casino reviewed on this site holds an offshore gambling licence — Curacao Gaming Authority, Anjouan Gaming Board or Malta Gaming Authority — and none of them is licensed or approved by the GCGRA. Gambling outside the licensed perimeter remains a criminal offence under Federal Decree-Law No. 31 of 2021, the Crimes and Penalties Law, in force since January 2022. That law is federal and identical in all seven emirates; Dubai is not more permissive than Sharjah or Ajman. Sources disagree on specific article numbers and penalty figures, so we do not state them, and we cannot give you legal advice — consult a qualified professional. The fuller picture sits on our UAE online casino guide.

What we can help with, and what we cannot

Write to us about	Write to someone else about
A factual error, outdated bonus term or broken detail in one of our reviews	A pending withdrawal, locked account or failed deposit — that is the casino's support desk first
Your own experience with a site we rank, good or bad, including payout timings	KYC document rejections and source-of-funds requests — only the operator can review those
Questions about how we rank, score and order sites	Legal advice on your personal situation in the UAE — a qualified professional
Arabic-language issues: broken right-to-left layout, missing Arabic support hours, English-only live tables	Bank card declines on gambling merchant category codes — your bank sets that policy
Commercial, advertising and partnership enquiries	Help with gambling harm — see the support section further down

How commercial relationships work here

We may earn a commission when a reader opens an account through a link on this site. That is how the site is funded. It does not buy a position: ranking order and editorial scores are set by our own assessment, and a brand cannot pay to be moved up, to have a drawback removed or to have a complaint ignored. If you think a review reads as though it were written to order, say so in your email and quote the line — we would rather fix it.

Reporting a problem with a casino we rank

Reader reports are the main reason our rankings move between reviews. They are most useful when they contain specifics we can verify. A message that says a site is slow tells us little; a message giving the date, the amount in AED or the site's own currency, the payment method and what the support agent said tells us a lot.

1. Raise it with the casino's own support first, in writing, and keep the transcript. Most operators run 24/7 live chat and email; some run Arabic support on shorter hours than English.
2. If it is unresolved after the operator's stated complaints timeframe, escalate through its published casino complaints procedure and, where one exists, to the licensing body named in its footer — the Malta Gaming Authority, Curacao Gaming Authority or Anjouan Gaming Board. Note that none of these is a UAE body and none can compel payment to a player in the UAE.
3. Send us the summary. Include the site name, dates, what you were told, and screenshots if you have them. We will not publish your name.

Be realistic about the ceiling here. Offshore licensing gives you a complaints route, not a guarantee. We never describe any casino as completely safe, and we cannot promise a withdrawal will be paid.

Money questions we get most often

Payments generate more email than anything else, so here is the general shape before you write. Signing up costs nothing, but playing requires your own money: minimum deposits at the sites we cover typically start in the range of a few tens of dollars or euros, and none of them holds AED, so your dirhams are converted at both ends — once when you deposit and again when you withdraw. At a peg of roughly 3.67 AED to the dollar, the mid-market rate is stable; the spread and any card or wallet fee on top of it are not, and that is the cost readers most often overlook.

• Debit and credit card payments and bank transfers — UAE-issued cards and bank transfers are routinely declined on gambling merchant category codes. This is a bank and card-scheme policy. We will not explain ways around it.
• E-wallets — Skrill and Neteller are the routes most readers report using. Expect a funding fee into the wallet, a possible conversion step, and withdrawals that are usually the quickest of the conventional options once approved.
• Cryptocurrency payments — widely accepted, including stablecoins, which sidestep coin price movement but not network fees or exchange spread.
• Withdrawal processing times and limits — advertised times are the operator's claim, not our measurement. Almost all are subject to a pending review period, per-day, per-week or per-month withdrawal limits, and completed KYC and identity verification. Larger or unusual payouts trigger source-of-funds checks.

Every one of these transactions leaves a record with your bank, wallet provider or on a public ledger. Factor that in before you choose a route.

Bonus queries: check the terms before emailing

Welcome bonuses, deposit bonuses, free spins, no-deposit bonuses, cashback bonuses and loyalty or VIP rewards all come with conditions that decide whether the headline number means anything. Before writing to us about a bonus that "did not pay", check the wagering requirements, the game contribution to wagering (slots usually count fully, live dealer tables often far less or not at all), the maximum bonus bet, the bonus expiry date, the bonus cashout limit and the minimum deposit that unlocks it. If the published terms contradict what we have written, that is a genuine error and we want the email.

Questions about the sites we rank

Readers frequently ask why one site sits above another. Short answer: Arabic-language provision, game range, bonus terms rather than bonus headline, payout reliability, banking routes that work from the UAE, mobile experience and licence verification. Three examples of how that plays out, working down from the top of our table:

AmunRa — rated 10.0

It leads our table because it combines a broad multi-provider library with an Arabic-facing presentation that holds together in right-to-left layout rather than reading as a machine translation bolted onto an English skin — the single most common failure among sites chasing this market. Its offer is a 100% welcome bonus up to $500 plus 200 free spins and 1 Bonus Crab, credited on a qualifying first deposit and subject to wagering requirements, a maximum bonus bet and an expiry window; the dollar denomination means AED conversion at both ends. Limitation: the $500 cap is modest next to the headline packages further down the list, and the top rating reflects our editorial assessment, not a customer-review score or any payout we have observed ourselves.

TikiTaka — rated 9.8

It earns its place on breadth of payment routes, which is the practical question for a player whose UAE card has already been declined — e-wallet and crypto options carry more weight here than another slot tab. The offer is a 100% match bonus up to $500 plus 200 free spins, again on a qualifying deposit with wagering, game contribution and expiry conditions attached. Limitation: it is a close match to several rivals on bonus value, so if Arabic-speaking live dealers at your preferred hours are the deciding factor, verify the live lobby's language coverage before depositing rather than relying on the marketing page.

Cleobetra — rated 9.8

The largest free-spin allocation of the three and a euro-denominated package: up to €1,000 plus 350 free spins across the welcome offer, typically split over more than one deposit, each tranche with its own wagering requirement and time limit. It is here for players who want more room at the top of the welcome package than a $500 cap allows. Limitation: euro denomination adds a second conversion step for AED holders, and a multi-deposit structure means the advertised maximum is only reachable by committing considerably more of your own money than the first-deposit figure suggests.

Bonus headlines across the wider table range from $500 packages up to much larger multi-deposit packs — a bigger number is a bigger commitment, not a better deal, and the wagering requirement is where the comparison is actually made.

What you will find on those sites

The libraries break down roughly the same way: slots from studios such as Pragmatic Play, NetEnt, Play'n GO and Microgaming, with RTP and volatility published per title; progressive jackpots pooled across operators; live dealer rooms — blackjack, roulette and baccarat — largely supplied by Evolution, where Arabic-speaking tables appear on some sites and not others; and mobile casino play, usually through the browser rather than a downloadable casino app. Alongside the casino, most of these operators also run a sportsbook: a separate wallet-adjacent product with its own bonuses, its own wagering rules and markets that in this region typically include football, cricket and motorsport around fixtures such as the Abu Dhabi Grand Prix, plus horse racing of the kind staged at Meydan Racecourse. Sports bonuses almost never share terms with casino bonuses, and the GCGRA's separate Sports Wagering licence category does not extend to any offshore book.

Checking an operator yourself

You do not need us to verify a licence. Every point below is checkable in a few minutes, and we would rather readers did it than took our word:

• Find the licence number in the site footer and look it up on the issuing authority's own register — not the casino's badge image.
• Read the casino ownership disclosure: the operating company and registered address should be named in the terms and conditions.
• Check the withdrawal section for limits, pending periods and fees before you deposit, not after.
• Confirm the stated minimum age and whether players resident in the UAE are accepted at all under the site's own terms.

If gambling has stopped being entertainment

Contact us for editorial matters, but not for this — go straight to help. Set deposit and loss limits, reality checks, time-outs and self-exclusion inside your account; those tools are the operator's, and they work only on that operator. The GCGRA runs a Voluntary Self-Exclusion programme, but it applies to UAE-licensed gaming and does not reach offshore sites, so it is not a substitute for excluding yourself at each account. The UAE Responsible Gaming Alliance sets standards within the licensed market. For confidential support in the UAE, the Takalam service offers counselling; internationally, Gambling Therapy provides free online help at gamblingtherapy.org. Device-level gambling blocking software adds a layer that a single account exclusion cannot. Our responsible gambling page sets out the options in more detail. Gambling is not income and will not fix a financial problem.

Other ways to reach us

• Corrections and fact checks — [email protected] with "Correction" in the subject line and a link to the page. Our findings on the UAE framework are dated because the framework is new and still moving; the date shown at the top of each page is when it was last checked.
• Commercial and partnership enquiries — same address, marked "Commercial". These are handled separately from editorial, and we will tell you the same thing we tell readers: placement is not for sale.
• Press and data requests — tell us what you need and the deadline.
• Who we are and how we work — the about page covers our method; the terms and conditions cover use of this site.

When you write, include the casino name, the date, your country of residence and — for payment issues — the method and currency involved. It is the difference between a reply that helps and a reply asking for more detail. No obligation either way: read first, write only if something is wrong or unclear.